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jkopsa
Newbie
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Message 1 of 3

Bt whole home wifi main disc only purple

Help! We have the 3 disc bt whole home wifi boosters. When we first installed,  they worked fine for a few months. However, for the last 6 months or so they have only worked a short time before the main disc goes to either solid purple or flashing purple. I have gone through all troubleshooting steps multiple times and still cannot get them to work this time. I have done this two time successfully in the past but not this time. I have tried multiple times over the last couple weeks.  I am at a loss as to what to try next. I have done factory resets on all devices, changed the main device to try all units, uninstalled all apps and wifi settings and started  'new'. Any advice wpuld be appreciated. 

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Moderator
Moderator
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Message 2 of 3

Re: Bt whole home wifi main disc only purple

Hi @jkopsa I'm sorry to see you're having problems with your main disc losing connection. Can you try the whole home wif checks that @RobbieMac has suggested on this post? If they don't work I'd recommend raising this with the helpdesk on 0808 100 6116 or email btconnectedhome@bt.com

Community ModeratorNeilO
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jkopsa
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Message 3 of 3

Re: Bt whole home wifi main disc only purple

I have gone through all those steps multiple times. I will call.

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