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licquorice
Distinguished Sage
Distinguished Sage
274 Views
Message 11 of 16

Re: Can I ask for an upgraded HUB?

That's bizarre, I get the same!!! Really don't understand that.

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NeilO
Moderator
Moderator
270 Views
Message 12 of 16

Re: Can I ask for an upgraded HUB?

Hi @GillyFB I noticed in the first post you've mentioned you're on copper broadband, this is the reason why you can't order the complete wifi service as it's only available to customers on fibre broadband, sorry.

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licquorice
Distinguished Sage
Distinguished Sage
269 Views
Message 13 of 16

Re: Can I ask for an upgraded HUB?

Except I'm on fibre broadband and get the same message. Don't quite understand why a wifi solution is broadband technology dependent anyway.

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GillyFB
Aspiring Expert
243 Views
Message 14 of 16

Re: Can I ask for an upgraded HUB?

Thank you Licquorice - for exploring this for me.  Hopefully the Moderator will expand on the reason?

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licquorice
Distinguished Sage
Distinguished Sage
234 Views
Message 15 of 16

Re: Can I ask for an upgraded HUB?

Just had another look at the complete wifi page, it would appear to be only available to those with a stayfast guarantee of greater than 30Mbs. Which explains your situation but not mine!

GillyFB
Aspiring Expert
222 Views
Message 16 of 16

Re: Can I ask for an upgraded HUB?

Thank you - so you still have a 'situation' interesting which shows that we have to question something if it doesn't seem right.

Stay safe and thank you for all your help.