Can I give hub to someone else

[katie_d38]

Hi,

Last December I got sent out a new hub - the hub I had already was fairly new already but I was sent one out anyway which I am using now.

I have noticed on visiting my elderly mother that she has a very old bt hub (the REALLY old style white one, I have no idea why she has never had an upgrade) - can I give her my previously used hub to use? Or will it need to be reset etc.

Obviously if not I will ring BT for her as her connection is weak so I think she requires some kind of upgrade regardess but thought I'd see if this was an easier solution.

Thank you.

[licquorice]

If you had the old hub before December 2019 it is yours to do as you wish with.

[katie_d38]

Thank you for the reply - yes, I believe I got it prior to Dec 2019. My worry is if it will actually physically work for her though - as in does it need to be reset etc? or should I be able to plug it in and all will be okay?

Apologies, I'm not the most technical person.

[licquorice · Accepted solution]

Just plug it in. Any WiFi devices will need to change to the new ID and password. 

[katie_d38]

Thank you very much