I've noticed recently my smart hub resetting back to factory settings. As I use the access control feature to limit the kids usage I’ve caught them resetting the router manual via the button at the back, this time however, I’ve been assured they haven’t touch it. Can the hub periodically reset to factory or is this a known fault with them?
A firmware update will reset the hub but not like factory reset which you have to press recessed button on back then hold 20/30 secs if it was a firmware update then you would see the date it happened
dont remember any posts where hub was constantly resetting back to factory settings
Where would I find the date you mention?
It doesn’t happen constantly, about once a month for the past 4 months. Takes time to set everything up every time.
That’s what I’m thinking but it was during daytime when no restrictions are active. Might have to set up CCTV 🤣
The firmware update date is normally in the hub stats beside the firmware version
You can take a backup of the hubs settings. I'm not sure if it backs up the access controls but if it does and if there has been a factory reset you can then restore your settings from the backup.