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C0W3N
Beginner
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Message 1 of 10

Can a hub reset to factory on its own?

Hi

I've noticed recently my smart hub resetting back to factory settings. As I use the access control feature to limit the kids usage I’ve caught them resetting the router manual via the button at the back, this time however, I’ve been assured they haven’t touch it. Can the hub periodically reset to factory or is this a known fault with them?

Thanks

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imjolly
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Message 2 of 10

Re: Can a hub reset to factory on its own?

A firmware update will reset the hub but not like factory reset which you have to press recessed button on back then hold 20/30 secs  if it was a firmware update then you would see the date it happened

dont remember any posts where hub was constantly resetting back to factory settings



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gg30340
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Message 3 of 10

Re: Can a hub reset to factory on its own?

I think somebody is telling porky pies!

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C0W3N
Beginner
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Message 4 of 10

Re: Can a hub reset to factory on its own?

Where would I find the date you mention?

 

It doesn’t happen constantly, about once a month for the past 4 months. Takes time to set everything up every time. 

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C0W3N
Beginner
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Message 5 of 10

Re: Can a hub reset to factory on its own?

That’s what I’m thinking but it was during daytime when no restrictions are active. Might have to set up CCTV 🤣

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imjolly
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Message 6 of 10

Re: Can a hub reset to factory on its own?

The firmware update date is normally in the hub stats beside the firmware version



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C0W3N
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Message 7 of 10

Re: Can a hub reset to factory on its own?

Found it, thanks. 22/03/2020, not updated today. 

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gg30340
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Message 8 of 10

Re: Can a hub reset to factory on its own?

You can take a backup of the hubs settings. I'm not sure if it backs up the access controls but if it does and if there has been a factory reset you can then restore your settings from the backup.

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C0W3N
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Message 9 of 10

Re: Can a hub reset to factory on its own?

Will definitely do that this time. Where is the backup file saved? Cloud or connected PC?

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gg30340
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Message 10 of 10

Re: Can a hub reset to factory on its own?

Where you choose but normally on your PC.

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