Two days ago I got my BT Fibre Broadband service. I've got a Smart Hub 2.
I can't change either the SSID or Wifi Password. The screen accepts my changes and asks me if I'm sure. I click on Yes, and Save. The screen shows my changes in the appropriate boxes but if I navigate away from that page and go back the changes have been replaced by the original/default configuration.
Firmware version:v0.21.03.07094-BT. It ws Updated Wed Nov 18 12:03:53 2020. I'm running Win & Pro 64 Bit and the latest Firefox Browser.
are you using just letters/numbers or are you using characters as well some characters may not be acceptable and no spaces
I have used hyphen is SSID so it accepts that now sure about more than 1
I've just discovered that it will accept the new SSID, if I change that only. It won't accept the new Wifi Password. I have tried multiple password combinations of upper and lower case and numbers, with and without hypens. Nothing seems to work there.
I had the same issue and found that if I changed the password via the BT app, it worked, try That.
<sigh> why is nothing easy? OK...which BT App is it, specifically please? I went to the Google Play Store and search for BT app and had a load of BT Plc Group Apps listed, and after a lot of wasted time, none of them are apparently the correct one.
Is this just a web browser issue? I'm using firefox. If the app works but the browser doesn't...
The app is called My BT. You’ll need to login in with your BT account username and password. I'm not sure but assume the password issue is a bug in the Smart Hub firmware as I tried several browsers and could not change the password. It may be that the firmware will not accept an old style ‘simpler’ password but I nearly gave up and trying the My BT app option was a last resort. Fortunately it worked as I was not looking forward to changing the password on all my Wi-Fi devices!