Can't change new Smart Hub 2 SSID or Wireless Password

[BAFlyer]

I assume you get this message when you try and load the app on a smart phone? If so it sounds like the smart phone you are using is quite old and is running an old version of Android;  It needss to be version 5 or higher.  If the phone is newish then the message is odd and I'm at a loss how to sort that.  You could load the app on a tablet, android or apple, either should work just as well.

[fixit9660]

Yes, it's on an older Samsung Tablet, but it's all I have access to.

[licquorice]

Do you have a particularly pressing need to change the password?

[BAFlyer]

My Samsung Tablet (TM-800: Galaxy Tab S) is 6 years old but it's running Android 6.0.1. Have you tried to update the tablet operating system?  If not, a quick Google should tell you how to do it.

[BAFlyer]

But then maybe just changing the passwords on all your devices may save you time but I understand why you currently dont want to 🙂

[Pedigree500]

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@fixit9660wrote:

Anyone else got any suggestions please?

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If you aren't already, try connecting to the Smart Hub 2 via an Ethernet cable instead of via Wi-Fi and then try to change the Wi-Fi password.

[fixit9660]

@Pedigree500  I am connecting via the ethernet cable

@BAFlyerI will change all the passwords at a convenient time. I have tried updating the Tablet and it won't. It's running Android 4.

@licquorice  I've got a load of devices that I need to give service quickly. If I can just change the WiFi Password I can get them all working now and change them at a convenient time later.

[imjolly]

Wif you are connected to hub using Ethernet then you should be able to change password without a problem unless there is something in your password which is not acceptable to the hub. Unfortunately I don't think if gives a clue to the problem just won't update