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hbar
Beginner

on ‎18-09-2021 19h37

3,308 Views
Message 1 of 3

Cannot unlock a locked BT 8500 handset

We have a BT 8500 system with four handsets.

Somehow, my wife has accidentally locked one of the handsets, and I cannot unlock it by following the instructions: "Press and hold #"

How can I unlock this problem handset?

I have tried removing batteries, waiting, and replacing them, with no success.

 

 

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2 REPLIES 2
hbar
Beginner

on ‎23-02-2022 15h30

3,094 Views
Message 2 of 3

Re: Cannot unlock a locked BT 8500 handset

I have the same problem.

Is this a design flaw?

 

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rbz5416
Guru

on ‎23-02-2022 16h42

3,081 Views
Message 3 of 3

Re: Cannot unlock a locked BT 8500 handset

Just checked my 8500 & it works as stated.

If you have tones on for key presses, does the hash key produce a tone when pressed? Just wondering if maybe they key is stuck "on".

Does the display say "unlock" at bottom left with a padlock symbol?

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