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Aspiring Contributor
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Message 1 of 9

Changing and making separate 2.4-5 Ghz ??

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I am a new user and have BT Whole House WIFI, with three units. Everything is working well. On my old system I had some scales, Aria connected to my WIFI network. This worked well also, and provided weight tracking on a FitBit App.

Of all the things connected to my old wify system this is the only one I can not get to work. I am have been trying with FitBit support to get these scales back online, without success!

FitBit Support have now suggested that I separate the two Ghz bands, 2.4 and 5 into two different forms, SSID's ( ?? )

I should add that the scales will only connect/work via 2.4 Ghz.

I do have have a clue how to start doing this. Also if it is possible. I find it very strange that the scales will only work via 2.4 Ghz and become "muddled" when the WIFI signal is a dual one. As I am fully at the end of my tec-knowledge I would be grateful for comments.

 

Sorry this is so long. Not as long as my efforts to get the scales back in use!!!!

Grateful for help.

Thank you.

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Expert
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Message 2 of 9

Re: Changing and making separate 2.4-5 Ghz ??

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There is a guide Here to follow, good luck.

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Aspiring Contributor
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Message 3 of 9

Re: Changing and making separate 2.4-5 Ghz ??

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I have read this thank you. When you say HUB, does this mean the three units I have? I have disabled WIFI via my router and this signal is now provided by Whole House WIFI.
I am at the very edge of my tec-knowledge, so sorry if I ask a "silly" question.

Mike

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Aspiring Contributor
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Message 4 of 9

Re: Changing and making separate 2.4-5 Ghz ??

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As an add to my problem:

 

Is there a way of turning off 5GHz as a temp measure?  Once I have connected the scales I can reinstate 5Ghz. Life is never simple.

 

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Distinguished Sage
Distinguished Sage
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Message 5 of 9

Re: Changing and making separate 2.4-5 Ghz ??

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from a previous post I think the solution they found was to turn off whole wifi and also the 5ghz network .  now connect the scales to the hub 2.4ghz and assuming you get conencted then switch whole home wifi back on and scales should maintain the 2.4ghz connection



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Aspiring Contributor
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Message 6 of 9

Re: Changing and making separate 2.4-5 Ghz ??

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Does anyone have an easy to follow guide to do this?

 

Thx

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Aspiring Contributor
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Message 7 of 9

Re: Changing and making separate 2.4-5 Ghz ??

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I don't have a BT Hub but a Plusnet Hub One, with the WIFI Disabled. Further help if possible please?

 

 

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BT Devices Expert
BT Devices Expert
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Message 8 of 9

Re: Changing and making separate 2.4-5 Ghz ??

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Hi @mikegunnill, there's an earlier thread with a workaround solution here. Have a look and hopefully this works for you too. If not, let us know.

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Aspiring Contributor
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Message 9 of 9

Re: Changing and making separate 2.4-5 Ghz ??

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I finally got my system to work. I reinstalled 2.4 Ghz on my old PlusNet router. This provided the clear access I needed to pair/get online with the scales. It was very simple to do in the end.

I can't help feeling that FitBit just using 2.4 Ghz and not a mixture of 2.4 & 5 Ghz is very outdated. As I didn't want the throw my £130 scales away, I kept trying.

Thank you to everyone here, who listened to my moans and requests for help.  I am grateful.

 

Mike

 

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