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MKDogBehaviour
Beginner
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Message 1 of 3

Changing passwords and renaming devices

We changed our admin password and renamed all of our devices, but at least once or twice a month it reverts back to the original password we were supplied with, changes all of the time limits on the devices & all the devices are their original names too (model of tv for example). 
It’s driving me insane! 

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2 REPLIES 2
NeilO
Moderator
Moderator
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Message 2 of 3

Re: Changing passwords and renaming devices

Hi @MKDogBehaviour welcome to the community and thanks for posting, it sounds like the Hub is being factory reset by someone pressing the recessed pin button on the back. 

Thanks

Neil

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MKDogBehaviour
Beginner
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Message 3 of 3

Re: Changing passwords and renaming devices

I thought that too, but it happens during the middle of the night. Was only myself and my partner in the house and in bed that specific time. It’s extremely strange. 

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