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ishamm
Aspiring Contributor
1,697 Views
Message 1 of 10

Complete WiFi kit Vs Whole Home Kit?

BT has just released its new smart hub and whole home kit replacement, with seemingly little fanfare. I have a few queries about this. How will the new "Complete Home" kits compare to the whole home kits? Are they the same? Will support for our paid kits be dropped in favour of these new free kits? Any plans on refunding those of us that had to spend time and money trying to fix the inadequacies of the Smart Hub, now that BT is giving seemingly the same products away for free? We had to purchase two kits (six whole home hubs) to achieve consistent signal throughout our house (strange layout and thick walls), at considerable cost.
Will BT offer to replace our disks with the newer versions, of the newer ones are less faulty products? (Despite all the firmware updates we still find our connection or random disks will drop out fairly often)
Thanks.
9 REPLIES 9
B1998
Contributor
1,659 Views
Message 2 of 10

Re: Complete WiFi kit Vs Whole Home Kit?

Both are totally different propositions from what I can see.
Also, complete wifi is NOT free. It also doesn't look like it supports access controls like whole home wifi does.
Looks interesting if you're already a BT customer though.
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Highlighted
Community Manager
Community Manager
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Message 3 of 10

Re: Complete WiFi kit Vs Whole Home Kit?

Hi @ishamm,

Thanks for the comment and welcome to the community.

I created a discussion over on our Wi-Fi board today to offer some more information on Complete Wi-Fi but also to garner questions so that I can find the answers to.  

Would you mind posting any questions related to Complete Wi-Fi on this thread, Introducing Complete Wi-Fi from BT some of the product team will be interacting directly Smiley Happy

Cheers

Sean

 

Community ManagerSeanD
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Spruth888
Newbie
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Message 4 of 10

Re: Complete WiFi kit Vs Whole Home Kit?

It isn't a free service, it's a subscription on your account. You pay a little extra. If you've bought the whole home kits in the past 30 days you can have a refund under consumer law.
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United
Beginner
1,393 Views
Message 5 of 10

Re: Complete WiFi kit Vs Whole Home Kit?

Hi,
I'm interested in the complete wifi.
Does the disc just need plugged into the electric and connects to the new hub by wifi ?
As I assume the disc will need to go on my landing to increase wifi upstairs.

Thanks 

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BT Devices Expert
BT Devices Expert
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Message 6 of 10

Re: Complete WiFi kit Vs Whole Home Kit?


@Unitedwrote:

Hi,
I'm interested in the complete wifi.
Does the disc just need plugged into the electric and connects to the new hub by wifi ?
As I assume the disc will need to go on my landing to increase wifi upstairs.

Thanks 


Yes, that's correct with Complete Wi-Fi.

Community ModeratorBrunoN
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I am a BT Employee and an expert on BT Devices queries. I am here volunteering my own time to give advice, and help where I can with BT device queries. Go here for more info.
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United
Beginner
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Message 7 of 10

Re: Complete WiFi kit Vs Whole Home Kit?

That’s great.
Think I will order it then.
Is it best to order online ?
Or if I do it over the phone would it be possible to have all my services running on the same 18 month contract.
As currently I have tv & mobile

Thanks
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United
Beginner
1,378 Views
Message 8 of 10

Re: Complete WiFi kit Vs Whole Home Kit?

Thanks for the quick reply.
If I order over the phone would it be possible to have all my services running on the same 18 month contract.
As I started a new contract in July for broadband calls, tv and mobile

Thanks
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BT Devices Expert
BT Devices Expert
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Message 9 of 10

Re: Complete WiFi kit Vs Whole Home Kit?

Hi again, best if you asked those sales / ordering questions on the dedicated thread here.

Community ModeratorBrunoN
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I am a BT Employee and an expert on BT Devices queries. I am here volunteering my own time to give advice, and help where I can with BT device queries. Go here for more info.
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United
Beginner
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Message 10 of 10

Re: Complete WiFi kit Vs Whole Home Kit?

Thanks but the link just takes me to the same topic.
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