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ishamm
Aspiring Contributor
2,909 Views
Message 1 of 10

Complete WiFi kit Vs Whole Home Kit?

BT has just released its new smart hub and whole home kit replacement, with seemingly little fanfare. I have a few queries about this. How will the new "Complete Home" kits compare to the whole home kits? Are they the same? Will support for our paid kits be dropped in favour of these new free kits? Any plans on refunding those of us that had to spend time and money trying to fix the inadequacies of the Smart Hub, now that BT is giving seemingly the same products away for free? We had to purchase two kits (six whole home hubs) to achieve consistent signal throughout our house (strange layout and thick walls), at considerable cost.
Will BT offer to replace our disks with the newer versions, of the newer ones are less faulty products? (Despite all the firmware updates we still find our connection or random disks will drop out fairly often)
Thanks.
9 REPLIES 9
B1998
Contributor
2,871 Views
Message 2 of 10

Re: Complete WiFi kit Vs Whole Home Kit?

Both are totally different propositions from what I can see.
Also, complete wifi is NOT free. It also doesn't look like it supports access controls like whole home wifi does.
Looks interesting if you're already a BT customer though.
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Community Manager
Community Manager
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Message 3 of 10

Re: Complete WiFi kit Vs Whole Home Kit?

Hi @ishamm,

Thanks for the comment and welcome to the community.

I created a discussion over on our Wi-Fi board today to offer some more information on Complete Wi-Fi but also to garner questions so that I can find the answers to.  

Would you mind posting any questions related to Complete Wi-Fi on this thread, Introducing Complete Wi-Fi from BT some of the product team will be interacting directly Smiley Happy

Cheers

Sean

 

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Spruth888
Newbie
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Message 4 of 10

Re: Complete WiFi kit Vs Whole Home Kit?

It isn't a free service, it's a subscription on your account. You pay a little extra. If you've bought the whole home kits in the past 30 days you can have a refund under consumer law.
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United
Aspiring Contributor
2,605 Views
Message 5 of 10

Re: Complete WiFi kit Vs Whole Home Kit?

Hi,
I'm interested in the complete wifi.
Does the disc just need plugged into the electric and connects to the new hub by wifi ?
As I assume the disc will need to go on my landing to increase wifi upstairs.

Thanks 

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Highlighted
BT Devices Expert
BT Devices Expert
2,598 Views
Message 6 of 10

Re: Complete WiFi kit Vs Whole Home Kit?


@Unitedwrote:

Hi,
I'm interested in the complete wifi.
Does the disc just need plugged into the electric and connects to the new hub by wifi ?
As I assume the disc will need to go on my landing to increase wifi upstairs.

Thanks 


Yes, that's correct with Complete Wi-Fi.

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United
Aspiring Contributor
2,594 Views
Message 7 of 10

Re: Complete WiFi kit Vs Whole Home Kit?

That’s great.
Think I will order it then.
Is it best to order online ?
Or if I do it over the phone would it be possible to have all my services running on the same 18 month contract.
As currently I have tv & mobile

Thanks
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United
Aspiring Contributor
2,590 Views
Message 8 of 10

Re: Complete WiFi kit Vs Whole Home Kit?

Thanks for the quick reply.
If I order over the phone would it be possible to have all my services running on the same 18 month contract.
As I started a new contract in July for broadband calls, tv and mobile

Thanks
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BT Devices Expert
BT Devices Expert
2,574 Views
Message 9 of 10

Re: Complete WiFi kit Vs Whole Home Kit?

Hi again, best if you asked those sales / ordering questions on the dedicated thread here.

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United
Aspiring Contributor
2,563 Views
Message 10 of 10

Re: Complete WiFi kit Vs Whole Home Kit?

Thanks but the link just takes me to the same topic.
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