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Mjcp21
Contributor
761 Views
Message 1 of 13

Complete wifi

Hi,

I have had the complete wifi since it was launched. I have found it to be excellent.

On Sunday the disc I have upstairs was flashing blue. I tried everything even a factory reset and repairing with my router. But still had no WiFi and the blue flashing light.

I contacted BT help desk and they sent me a replacement disc out, but the new disc is doing exactly the same. So they think I have received a faulty replacement disc.

What are the chances of that ?

I'm just wondering if someone has had the same problem ?

As I really need to get my wifi working upstairs again,

Thanks 

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12 REPLIES 12
Les-Gibson
Recognised Expert
742 Views
Message 2 of 13

Re: Complete wifi

There was a similar problem some time ago after a software update, log into your router, go to the advance wireless settings and make sure that wi-fi is set to operate in mode 1.


       
                                                     If the Smart Hub 2 is BT's best hub yet then what does that say about its predecessors ?
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Mjcp21
Contributor
733 Views
Message 3 of 13

Re: Complete wifi

Thanks.

Just checked and I'm on mode 1

Thanks

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Les-Gibson
Recognised Expert
725 Views
Message 4 of 13

Re: Complete wifi

Deleted: Messages crossed whilst typing


       
                                                     If the Smart Hub 2 is BT's best hub yet then what does that say about its predecessors ?
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supertedster
Contributor
721 Views
Message 5 of 13

Re: Complete wifi

Try connecting it to the hub with an ethernet cable. If it turns solid blue then, then try moving it.
Cheers
Ted
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Mjcp21
Contributor
710 Views
Message 6 of 13

Re: Complete wifi

Hi,

I have tried connecting by ethernet cable. The light goes solid blue but as soon as I disconnect the cable the blue light starts flashing again. Sometimes it flashes red but mainly stays flashing blue. That is with the disc in the same room as my main BT Router.

Thanks

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supertedster
Contributor
698 Views
Message 7 of 13

Re: Complete wifi

Have you factory reset the router as well as the disk?
Try doing that, take a back-up of your settings first.
Cheers
Ted
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Mjcp21
Contributor
696 Views
Message 8 of 13

Re: Complete wifi

I haven't done a factory reset on my router. I'll try that in the morning as I don't want anything else to go wrong today as I want to watch the football.

Thanks 

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Mjcp21
Contributor
634 Views
Message 9 of 13

Re: Complete wifi

Hi,

I have done a factory reset on my router and now the disc connects. So all good now 😀

I have sent one disc back to BT

I now have a spare disc here that we thought was faulty. But I have managed to get it working so at the moment I have two discs working. This has improved my WiFi signal a lot.

Will I be able to keep the 2nd disc ?

Do I have to ring BT to ask the question ?

Thanks 

 

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NeilO
Moderator
Moderator
618 Views
Message 10 of 13

Re: Complete wifi

Hi @Mjcp21 thanks for posting, I'm glad you got it working again. Have you been sent any email notifications asking for the 2nd disc to be returned?

Thanks

Neil

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