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Jesse21
Beginner
510 Views
Message 1 of 4

Connected but not working

My BT broadband have just Deliver to me and trying to connect it but showing me that is working but isn’t connected to the internet 

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NigelB72
Guru
500 Views
Message 2 of 4

Re: Connected but not working

@Jesse21 your equipment is normally delivered a couple of days before planned activation. When is your activation date?

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Jesse21
Beginner
498 Views
Message 3 of 4

Re: Connected but not working

17 I think so 

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NigelB72
Guru
493 Views
Message 4 of 4

Re: Connected but not working

Give it til midnight on that date for activation. If it's just a switch on, it'll be set for that date. If an engineer has to do any work at the cab or exchange, it'll be booked in for them to do around that date. There's a very slim chance that you could be activated prior to the official activation date

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