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Peterhill87
Beginner
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Message 1 of 6

Deregister handset bt3570

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Hi, I can't deregister the faulty handset from the base and I can't register my new handset until the faulty one has been deregistered? Help!

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Message 2 of 6

Re: Deregister handset bt3570

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@Peterhill87wrote:

Hi, I can't deregister the faulty handset from the base and I can't register my new handset until the faulty one has been deregistered? Help!


Hi @Peterhill87   You could try the product helpdesk (when they are open)

Product helpdesk information

If your phone is within warranty:

By phone: 0800 145 6789

Monday to Friday 9.00am to 5.30pm, Saturday 9am to 2pm

By email: Click here for email support

If your product is out of warranty contact BT's recommended agent

By phone: 0800 980 8999

Moderator
Moderator
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Message 3 of 6

Re: Deregister handset bt3570

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Hi @Peterhill87 

Welcome and thanks for posting!

Sorry you're having problems with the handsets.  Your best bet would be to chat with product support using the contact details above.  Thanks @VeteranISPUser  Smiley Happy

Cheers,

Robbie

Community ModeratorRobbieMac
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Peterhill87
Beginner
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Message 4 of 6

Re: Deregister handset bt3570

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Hi, many thanks for your prompt reply, after trying various solutions I contacted support who directed me to a premium number.
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Peterhill87
Beginner
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Message 5 of 6

Re: Deregister handset bt3570

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After a lot of head scratching I tried one of the other working handsets and I was able to deregister the faulty handset from there.

The new handset had problems registering with the main base, but after a few hours I tried pressing the find button on the base unit until the blue button was flashing (registering mode not obvious in the instructions) and then registered the handset, phew!!

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Moderator
Moderator
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Message 6 of 6

Re: Deregister handset bt3570

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Great post there @VeteranISPUser . Kudos to you Smiley Wink

 

Glad to hear that sorted everything for you @Peterhill87 . Post back if you have any other problems.

 

Cheers

 

David

Community ModeratorDaveM
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