cancel
Showing results for 
Search instead for 
Did you mean: 
Peterhill87
Beginner
389 Views
Message 1 of 6

Deregister handset bt3570

Go to solution

Hi, I can't deregister the faulty handset from the base and I can't register my new handset until the faulty one has been deregistered? Help!

0 Ratings
Reply
5 REPLIES 5
387 Views
Message 2 of 6

Re: Deregister handset bt3570

Go to solution

@Peterhill87wrote:

Hi, I can't deregister the faulty handset from the base and I can't register my new handset until the faulty one has been deregistered? Help!


Hi @Peterhill87   You could try the product helpdesk (when they are open)

Product helpdesk information

If your phone is within warranty:

By phone: 0800 145 6789

Monday to Friday 9.00am to 5.30pm, Saturday 9am to 2pm

By email: Click here for email support

If your product is out of warranty contact BT's recommended agent

By phone: 0800 980 8999

Moderator
Moderator
379 Views
Message 3 of 6

Re: Deregister handset bt3570

Go to solution

Hi @Peterhill87 

Welcome and thanks for posting!

Sorry you're having problems with the handsets.  Your best bet would be to chat with product support using the contact details above.  Thanks @VeteranISPUser  Smiley Happy

Cheers,

Robbie

0 Ratings
Reply
Peterhill87
Beginner
378 Views
Message 4 of 6

Re: Deregister handset bt3570

Go to solution
Hi, many thanks for your prompt reply, after trying various solutions I contacted support who directed me to a premium number.
0 Ratings
Reply
Peterhill87
Beginner
365 Views
Message 5 of 6

Re: Deregister handset bt3570

Go to solution

After a lot of head scratching I tried one of the other working handsets and I was able to deregister the faulty handset from there.

The new handset had problems registering with the main base, but after a few hours I tried pressing the find button on the base unit until the blue button was flashing (registering mode not obvious in the instructions) and then registered the handset, phew!!

0 Ratings
Reply
Moderator
Moderator
351 Views
Message 6 of 6

Re: Deregister handset bt3570

Go to solution

Great post there @VeteranISPUser . Kudos to you Smiley Wink

 

Glad to hear that sorted everything for you @Peterhill87 . Post back if you have any other problems.

 

Cheers

 

David

0 Ratings
Reply