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SiThu
Newbie
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Message 1 of 2

Do they need to deliver a new BT device though I brought the old one to my NEW HOME?

Hello

 

My name is Si Thu, a current BT Broadband customer.

  

I've moved to a new home yesterday and there's a line but when I checked online about moving BT service, it asked 9.99£ for delivering the BT Router Device. 

 

I brought my device to the new home and I don't need a new one.

 

Could somebody please explain this to me?

 

Thanks a lot.

 

Regards,

 

Si Thu

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Do they need to deliver a new BT device though I brought the old one to my NEW HOME?

Thus may help http://bt.custhelp.com/app/answers/detail/a_id/8333/~/moving-home-with-bt



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