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Basil79
Beginner
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Message 1 of 2

Dual-band wifi extender 1200 - can't connect

Hi all,

I have just bought the BT dual-band wifi extender 1200. When I plug it in get the Red/Blue scrolling lights. On the manual it says if this happens for more than a minute check the router is on and move the extender closer.

My router is on and internet is working. I've tried every plug in the room. Turned to extender on and off, turned the router on and off and the only lights I ever get are the red/blue scrolling.

The first time I plugged it in I got the expected solid blue light and flashing red lights together. The attempted wps connection obviously failed as it went to the scrolling lights mentioned above.

I've looked at the forum and been searching for a solution. If someone has seen this before or knows what to do I would be very grateful.

Thanks

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Matt-S
Moderator-Retired
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Message 2 of 2

Re: Dual-band wifi extender 1200 - can't connect

Hi @Basil79,

Welcome to the Community and thanks for taking the time to post.

I'm sorry to hear that you are having problems with the 1200 extender. It might be best if you give our product help desk a call on 0808 100 6116. I'm sure they will be able to help you resolve this issue.

Thanks 
Matt

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