EE Hybrid Connect Hub

[homeradio]

We have an EE Hybrid Connect Hub that does not seem to be working correctly.Following set up the 

display lights show the blue signal level and the EE logo flashes blue and then a solid blue light 

appears.After a minute the logo starts to flash RED. I've reported to BT but so far not been able to 

resolve. I also have another EE Connect hub on a BT Business account at a different address that does the 

same thing. This morning I was able to check another of the EE Hybrid  Hub at another premises and this was 

also flashing RED.With my own installation I decided to remove the internet cable from the BT Hub to simulate 

the function of the 4g Connect hub after 45 minutes the logo was still flashing red.Is this a known problem or

am I doing something incorrect, the hub has worked correctly in the past but recently showed this problem.   

[Kimberlin]

@homeradio 

Someone will undoubtedly join the fray shortly with actual advice, but you ought to be asking for advice either from EE themselves or on their forum. Unless you are a BT customer using a EE hub supplied by BT?

If you’re a business customer, you’re in the wrong place anyway as this is a residential forum.

[homeradio]

BT Supplied the HUB and I'm a BT residential customer.

[Kimberlin]

@homeradio 

Apologies, I wasn’t aware that BT now actively send BT residential customers EE specified hubs/routers. Nothing like throwing confusion into the mix.

[licquorice]

@Kimberlin  The Hybrid Connect device has always been branded EE as it uses the EE mobile network.

@homeradio  Does it work ok if connected to the hub via Ethernet rather than WiFi?

[homeradio]

It's the same on WiFi  as with the Ethernet connection.

[licquorice]

Have you tried a factory reset of both devices, hub and Hybrid connect?

[homeradio]

Hello, I've reset my own  EE Connect hub,

but not the router.

My concern is the other 2 hubs that are not

my property are doing the same at different 

addresses.

[misteralex844]

Flashing red on the EE Hybrid Connect Hub logo means the unit isn’t successfully connecting or staying paired with the main BT/EE hub, even if the signal bars are blue. This is a known issue and can happen due to pairing failure, firmware problems, or a faulty unit, and it’s why unplugging the broadband cable didn’t trigger 4G backup. Try fully power-cycling both devices, placing them close together or pairing via Ethernet, and factory-resetting the Hybrid Connect; if it still flashes red at multiple sites, it’s very likely a hardware or network-side fault and BT/EE will need to replace or reprovision the unit.

[homeradio]

Thank you for your reply and the explanation regarding pairing. Not sure if I confused you or I'm reading your reply incorrectly but it's 3 different addresses and 3 different EE Hybrid Hubs showing the problem, all paired using ethernet connections. I've not factory reset the BT hub and Connect hub at all 3 locations only my own with no difference. I've asked a colleague at a totally different location to try and connect his EE Hybrid hub to see if he gets the same problem.