EE Hybrid Connect Hub

[homeradio]

Hello, 

Went to the business installation over the weekend, checked / replaced the ethernet cable went through the setting up procedure again. Worked / Paired okay for a few minutes with EE logo Blue then changed as the picture shows to red and flashing. Logging onto the  BT Business router it was showing Hybrid Connect  signal strength good Status Ready.

I've possibly exhausted all the checks I can do at this point in time and have put to one side until I have more feedback on how to resolve, bearing in mind this happens at 2 other locations. Thank you for all your help so far. 

procerdureEE Hybrid Connect

[Katie_B]

Hi @homeradio. 

I would recommend getting in touch with our technical care team. 

The team will complete some troubleshooting to try find the cause of this. 

Please keep us updated here on the community following your call. 

Katie

[homeradio]

Hello,

Will give technical another try as contacted them prior to 

the BT community and keep you updated.

[Leanne_T]

Hi @homeradio 

That would be great if you can get in touch and the team will help you further 🙂

Let us know how you get on. 

Thanks. 

Leanne.