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I have a 5 disc system with 4 remote disks all connected by wifi to the disk connected to the router, so a sort of "star" configuration.
It runs OK for a couple of weeks and then although the sytem continues to work OK for users to connect to, the apps starts playing up and refuses to connect. It gives an error 1200.
Also the web interface stops as well, it display yhe the login page but does not then continue to the normal home page.
Any ideas why this should happen?
Hi @jimbg, sorry you're having trouble. Have you already tried rebooting all your discs (and switching them back on starting with the one connected to your router)? Or are you saying that it works after a reboot, but then stops again after a couple of weeks?
Also can you let us know if you've been using access controls or pause features.
I have just done a standard install and no pauses or access control.
It will be Ok if I reset, then will fail again after a couple of weeks.
What does 1200 actually mean?
Hi @jimbg, I've flagged your case to the team. We've seen a small number of people flagging this same issue, but we can't reproduce it and we're interested in investigating further to understand what's going on. Error 1200 means that the app has lost connection with the disc which could be because of some internal crash in one of the software module (which a reboot obviously seem to fix at least temporarily).
If you're willing to help, would you be okay if someone contacted you early in the new year for some more advanced diagnostics, including potentially trying a new firmware when we have it? Not making any promises, just gauging interest 🙂
If you'd rather not do that, that's okay. In that case, I suggest you try a reset to factory (use pinhole on the back) to clear the configuration which appears to have gone wrong. That should be a more permanent fix, but let us know how you get on.
Looking forward to hearing back from you either way. Thanks.
Much appreciated. Thanks. It'll be early January I think.
I’m getting a similar error with 3 disc set up, I lose the two remote discs, have to reboot them.
Apple devces, Sonos and Hive connected.
As with the other users posts above, I am also having the issue of the app not picking up that I am connected to my BT disc. A number of devices ranging from games consoles, mobile phones and Ring home security devices are working and have interet connection. However my S9+ mobile phone is not allowing me to see detailed info any longer and states I am not connected when I actually am.
Any help / advice would be appreciated.
Thanks for your message. I received an email from the help desk and after following the points below I am happy to report the system is working with no issues now.