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Chrismcd00
Beginner
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Message 1 of 2

Extender 500 - not working with new now tv hub

Hi,
I’ve been running 3 x BT500 WiFi extenders for a few years without any problems. I’ve just changed from an old sky hub to a new now tv2 broadband hub. The extenders don’t work at all.
I’ve reset them and tried to link them again -no success.
I’ve played around with the router settings to no avail. I’ve checked that the Ethernet port on the hub definitely works too.
The one plugged into the WiFi has the power light on a very slow blink (about 10 sec on, 10 sec off).
Any ideas what might be going on?
Thanks.
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1 REPLY 1
NeilO
Moderator
Moderator
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Message 2 of 2

Re: Extender 500 - not working with new now tv hub

@Chrismcd00 did you try the factory reset yet? If that doesn't work page 5 on the userguide has some useful tips and failing that the helpdesk can be contacted on the below number or email.

By phone: 0808 100 6116

Monday to Friday 9.00am to 5.30pm

Saturday 9.00am to 2.00pm

By email: btconnectedhome@bt.com 

 
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