Frequent Smart Hub 2 Reboots

[ashfordianeagle]

Just a quick one really, have had Halo for a while now and loving it normally, only thing that is a little frustrating is the router is rebooting itself at least weekly, if not more often. Previous routers have not behaved in this way, so wondering if I have a dodgy one or some other issue.

Honestly, it's more the annoying timing of the reboot normally, if it needs a regular restart I'd rather schedule it if possible. I had been hoping a firmware update might have fixed it but even after the latest July firmware hasn't helped, any ideas?

[Anonymous]

Hello @ashfordianeagle,

I had the same problem a couple of week (s) ago, now the problem has been solved. What this could mean is that the router every 15 days reboots and checks for OTA (Over-the-Air) firmware updates. It's constantly checking for updates during the 15 days. 

[ashfordianeagle]

Cheers buddy, I am planning on using this thread to help me keep track but it's happened ever since I started with this new router in January.

[Anonymous]

Hello @ashfordianeagle,

No worries, please marked this a solved. 

[imjolly]

Therè are many posts on this subject and it does not just happen with the sh2. Many find the hub reboots on a 14 day cycle but more recently others were posting about a 7 day cycle. This just appears to happen to some customers and is not due to firmware update

i had the 14 day reset and I used to manually reset at about 00.30/1.00am so the 14 day reboot did not have any affect on my usage.  The good news is that mine just stopped with no instigation from me and has never returned. My hub could now remain connected for weeks/months and normally reset only by a firmware update

[ashfordianeagle · Accepted solution]

31 August @ 23:15