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campbela
Beginner
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Message 1 of 5

Guest network - no internet access

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I have just setup my 3 disc Whole Home Wi-Fi.  Normal access works fine.  Connecting via the guest network results in a no-internet access message (in Windows) and no internet access.

 

The primary disc is connected to a Netgear GS748TP managed switch via ethernet.  The other 2 discs are connected via wireless.

 

There are about half a dozen other devices connected to the GS748TP via ethernet, including a Smoothwall firewall which is used access the internet.

 

The primary DNS server is the DNS server on a Windows domain controller because it is required for Active Directory.  The secondary DNS server is the Smoothwall server which is also the gateway.

 

Any idea why I cannot access the internet using the guest network?

 

Thanks

 

Alan

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4 REPLIES 4
Dan-O
BT Devices Expert
BT Devices Expert
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Message 2 of 5

Re: Guest network - no internet access

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@campbela

 

Hi,

 

Do you have your discs set to use static IP addresses? If so, this issue is fixed in next week's release.

 

If not - could you share more about your setup? Are your DNS servers in the same subnet as your Whole Home Wi-Fi discs?

 

Dan-O

campbela
Beginner
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Message 3 of 5

Re: Guest network - no internet access

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Hi,

 

Yes they are setup with static IP addresses.

 

I'll look forward to the next update.

 

Thanks

 

Alan

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campbela
Beginner
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Message 4 of 5

Re: Guest network - no internet access

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Update v1.02.04 build10 seems to have fixed my issue.

 

Thanks

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Dan-O
BT Devices Expert
BT Devices Expert
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Message 5 of 5

Re: Guest network - no internet access

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@campbela

 

Great, thank you for confirming this!

 

Dan-O

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