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Contributor
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Message 1 of 3

HH5 regular reconnects/reboots

Wonder if anyone can shed any light on why my router is being told to reconnect regularly.  I have copied the (hopefully) log events below.  I rarely get more than a week's uptime and the router reboots at the same time/wifi disappears.

08:24:31, 05 Dec.(256670.310000) PPPoE is up -​ Down Rate=43947Kbps, Up Rate=9999Kbps; SNR Margin Down=11.9dB, Up=7.0dB
08:24:31, 05 Dec.(256670.290000) CHAP authentication successful
08:24:30, 05 Dec.(256670.200000) CHAP Receive Challenge
08:24:30, 05 Dec.(256670.200000) Starting CHAP authentication with peer
08:24:30, 05 Dec.(256670.200000) PPP LCP Receive Configuration ACK
08:24:30, 05 Dec.(256670.190000) PPP LCP Send Configuration Request
08:24:30, 05 Dec.(256670.190000) PPP LCP Receive Configuration Reject
08:24:30, 05 Dec.(256670.190000) PPP LCP Send Configuration ACK
08:24:30, 05 Dec.(256670.180000) PPP LCP Receive Configuration Request
08:24:30, 05 Dec.(256670.180000) PPP LCP Send Configuration Request
08:24:28, 05 Dec.ath10: STA 04:d3:b0:31:23:51 IEEE 802.11: Client associated
08:24:24, 05 Dec.ath10: STA 04:d3:b0:31:23:51 IEEE 802.11: Client disassociated
08:24:07, 05 Dec.ath10: STA 04:d3:b0:31:23:51 IEEE 802.11: Client associated
08:24:07, 05 Dec.ath10: STA 04:d3:b0:31:23:51 IEEE 802.11: Client disassociated
08:23:46, 05 Dec.(256626.100000) CWMP: session closed due to error: Could not resolve host
08:23:43, 05 Dec.(256623.140000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
08:23:43, 05 Dec.(256623.130000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
08:23:40, 05 Dec.(256619.340000) PTM over DSL is up
08:23:11, 05 Dec.(256590.730000) CWMP: session closed due to error: Could not resolve host
08:23:10, 05 Dec.(256590.240000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
08:23:10, 05 Dec.(256590.230000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
08:23:10, 05 Dec.(256589.580000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
08:23:08, 05 Dec.(256587.500000) PTM over DSL is down after 4275 minutes uptime
08:23:08, 05 Dec.(256587.500000) PPPoE is down after 4274 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
08:23:04, 05 Dec.(256583.410000) PPP LCP Send Termination Request [User request]
08:22:11, 05 Dec.IN: BLOCK [16] Remote administration (TCP [46.101.35.88]:42771-​>[5.80.66.220]:8443 on ppp3)
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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: HH5 regular reconnects/reboots

from your high noise margin it would appear the drops in connection are not the normal 7/14 day reset by DLM but more likely some line noise/interference


in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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Contributor
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Message 3 of 3

Re: HH5 regular reconnects/reboots

Thanks

Quiet line test is quiet

 

stats are here

Information for Helpdesk agents
When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.
 
1. Product name:BT Home Hub
2. Serial number:+068543+NQ43455196
3. Firmware version:Software version 4.7.5.1.83.8.264 (Type A) Last updated 01/03/19
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 01:44:13
6. Data rate:9999 / 43947
7. Maximum data rate:10670 / 61267
8. Noise margin:6.7 / 12.1
9. Line attenuation:27.6 / 19.3
10. Signal attenuation:27.4 / 19.0
11. Data sent/received:1.7 GB / 15.4 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:apooehthefourth 2GHz
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 300 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:8
18. 5 GHz Wireless network/SSID:apooehthefourth 5GHz
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:48
22. Firewall:Default
23. MAC Address:c8:91:f9:65:52:b6
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0
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