Last week upgraded from Fibre 2 to Halo 100 - on Fibre 2 we used 4 white discs to keep coverage in the house 100%.
Been on FTTP for last few years
New Halo 100 sent out with 1 disc. We have dead spots with low signal strength in a bedroom and conservatory. Tried online chat (nobody available) and been on phone call for 40 mins (passed around different departments) before being disconnected. Therefore have done online Troubleshooter - bad signal or no wifi detected. How do we arrange to have sent out additional Black discs (white ones don't work apparently).
You can still use the white discs as you did before, but they cannot be used together with the black ones.
Just leave the first white disc connected to the home hub, and not use the black disc. The white ones form their own mesh, and do not link wirelessly to the home hub.
If the white discs provided 100% coverage, then continue using them.
So we would have a useless black disc?
Are black discs stronger than white ones?
Exactly as @licquorice has said.
Pack the black disc away, but you will need to keep it safe, as it belongs to BT, and will need to be returned if you leave.
If you have been charged extra for it, then you may be able to return it, and not pay the extra monthly charge.
Was there a reason why you opted to add the black disc to your package?
BT would not have known you have bought the white ones, which are your property.
Not charged for it.
Black disc doesn't need to be plugged in to new smarthub. Do white ones as they did on old hub!!
Yes, the first white disc in the chain, has to be plugged into the home hub, just as before, so you can keep the same setup.
Its best to turn off the wireless on the smart hub, so it does not interfere with the white disc`s mesh.
BT wifi guarantee mentions additional discs sent out free of charge.
Would prefer to use new tech as that is what has been paid for.
Just no idea how to start the process
Hopefully will get a call back as trying to speak with somebody is currently a joke.
Obviously your choice but why would you want to change a system that in your words worked 100%. The only difference is that the black discs are designed to be integrated with the BT hub and thus can only be used on BT whereas the white are designed to be used with any router or ISP.