Hardware returned but still flagged as awaiting return

[Povetski]

Having cancelled BT TV I was asked to return my recordable box which I duly have done.

According to Royal Mail tracking the item was delivered on 19-01-2022. My account still says waiting for return.

[DanielS]

Hi @Povetski,

Thanks for taking the time to return the equipment to us.

It can take a few weeks to fully register that it has been received. Keep a hold of the tracking information as we can use it to track it if it doesn't show as returned soon.

Thanks
DanielS

[Tourney1944]

You need to hang on in there! My return of TV box last year took 2 months before flag removed.

[Povetski · Accepted solution]

All sorted. Spoke on chat, provided tracking details and account updated to reflect my return.