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Message 1 of 2

Home wifi disc

Hi everybody

My wifi disc dropped on the floor and lost one of its legs.

i tried to reconnect it, but i clumsily i pushed the platform+spring inside the disc.

i can fix it if i could open the disc in two.

Can i open this disc?     that's my question.


Many thanks



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BT Devices Expert
BT Devices Expert
Message 2 of 2

Re: Home wifi disc

Hi @KF2

Do you have a black or a white disc? I assume black as it would be difficult to break the metal leg of the white ones?

Assuming you have the black disc that came with BT Plus and Complete Wi-Fi, I recommend you call the BT Plus helpdesk and ask for advice how to get a replacement. The number is 0800 800 150.

We don't advise opening products as there's usually very little you can do to repair and there could be risk of electrical shock if not done properly. Of course it's hard to advice specifically without seeing the product, but that's our general guideline.


Community ModeratorBrunoN
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