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KF2
Newbie
916 Views
Message 1 of 5

Home wifi disc

Hi everybody

My wifi disc dropped on the floor and lost one of its legs.

i tried to reconnect it, but i clumsily i pushed the platform+spring inside the disc.

i can fix it if i could open the disc in two.

Can i open this disc?     that's my question.

 

Many thanks

Mark

 

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4 REPLIES 4
BT Devices Expert
BT Devices Expert
889 Views
Message 2 of 5

Re: Home wifi disc

Hi @KF2

Do you have a black or a white disc? I assume black as it would be difficult to break the metal leg of the white ones?

Assuming you have the black disc that came with BT Plus and Complete Wi-Fi, I recommend you call the BT Plus helpdesk and ask for advice how to get a replacement. The number is 0800 800 150.

We don't advise opening products as there's usually very little you can do to repair and there could be risk of electrical shock if not done properly. Of course it's hard to advice specifically without seeing the product, but that's our general guideline.

 

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pato_londres
Beginner
628 Views
Message 3 of 5

Re: Home wifi disc

Hi, I have black BT WiFi disc, on one of them the little legs have become detached. They're not broken. I have not tried to attach them yet as it not clear how to do this. Please, can you reply with some instructions. I assume it is possible as the legs were not forced or anything.  Thank you.

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Distinguished Sage
Distinguished Sage
621 Views
Message 4 of 5

Re: Home wifi disc

Please delete your email address as this is a public forum and you receive more spam than you can handle

your post does not go to bt. This is a customer help customer forum



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pato_londres
Beginner
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Message 5 of 5

Re: Home wifi disc

Email address deleted. Are you able to help with my query? 

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