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Message 1 of 6

How do I get a returns bag for my BT TV Equipment?

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Hi , I cant find the link for the return equipment? 

Could someone help?

Many thanks 

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Message 2 of 6

Re: How do I get a returns bag for my BT TV Equipment?

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@Lizzie235 wrote:

Hi , I cant find the link for the return equipment? 

Could someone help?

Many thanks 


Have you been asked to return it?  When was it originally issued to you?

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Message 3 of 6

Re: How do I get a returns bag for my BT TV Equipment?

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It was originally issued to me in 2020, I havn't been asked to return it , but the website does say they will charge me ?

 

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Message 4 of 6

Re: How do I get a returns bag for my BT TV Equipment?

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@Lizzie235 wrote:

It was originally issued to me in 2020, I havn't been asked to return it , but the website does say they will charge me ?

 


All BT equipment issued after 13th Dec 2019, is only loaned, and would need to be returned if you leave BT, otherwise you could be charged.

https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo

 

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Message 5 of 6

Re: How do I get a returns bag for my BT TV Equipment?

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Thank you , I found this information , my problem is I have spent over an hour looking for the return equipment link and it does not seem to be there ?? 

This does seem to be a recurring issue from the conversations in the forum. 

 

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Message 6 of 6

Re: How do I get a returns bag for my BT TV Equipment?

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Hi @Lizzie235 Thanks for your posts, I'm sorry to see you've been unable to order returns packaging on MyBT. I've sent you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil

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