cancel
Showing results for 
Search instead for 
Did you mean: 
Davefbryant
Beginner
339 Views
Message 1 of 11

Hub 5 2.4/5 GHz

Hi, just I installed a smart hub 5 and having the same problem. All my smart bulbs and plugs return the only use 2.4ghz error.
Tried turning off the 5ghz but all my devices disconnected as no Internet. Had to turn off the hub to get the Internet back.
How do I disable the 5ghz without losing the Internet signal.
Dave

0 Ratings
Reply
10 REPLIES 10
333 Views
Message 2 of 11

Hub 5 2.4/5 GHz


@Davefbryantwrote:
Hi, just I installed a smart hub 5 and having the same problem. All my smart bulbs and plugs return the only use 2.4ghz error.
Tried turning off the 5ghz but all my devices disconnected as no Internet. Had to turn off the hub to get the Internet back.
How do I disable the 5ghz without losing the Internet signal.
Dave

Hi @Davefbryant

Your problem is not the same, you cannot split the bands on the new Smart Hub 2 but you can on the Home Hub 5. The first thing to try is to split the bands 2.4 GHz and 5 GHz  

http://bt.custhelp.com/app/answers/detail/a_id/56419/~/how-do-i-split-my-bt-hubs-ssid-%28wireless-ne...

0 Ratings
Reply
Davefbryant
Beginner
315 Views
Message 3 of 11

Re: Hub 5 2.4/5 GHz

Hi John 2,
My apologies, I have the smart hub 2.

As I cannot split the channels, all my smart devices are useless?

May have to go back to the old router.

Dave
0 Ratings
Reply
308 Views
Message 4 of 11

Re: Hub 5 2.4/5 GHz


@Davefbryantwrote:
Hi John 2,
My apologies, I have the smart hub 2.

As I cannot split the channels, all my smart devices are useless?

May have to go back to the old router.

Dave

Hi @Davefbryant. Have you turned off smart setup?

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...

0 Ratings
Reply
Omallz
Newbie
300 Views
Message 5 of 11

Re: Hub 5 2.4/5 GHz

How would that help?

I'm having the same issues, my Sonos Play:1's simply will not connect (they don't support 5ghz)
0 Ratings
Reply
Davefbryant
Beginner
294 Views
Message 6 of 11

Re: Hub 5 2.4/5 GHz

Smart setup was switched on.

Turned it off but still cannot connect to my smart bulbs.

 

Dave

0 Ratings
Reply
284 Views
Message 7 of 11

Re: Hub 5 2.4/5 GHz


@Davefbryantwrote:

Smart setup was switched on.

Turned it off but still cannot connect to my smart bulbs.

 

Dave


Hi @Davefbryant  So next is to try the suggested solution which is turn off 5 GHz connect your devices and then turn on 5 GHz.

Untitled6.png

 

0 Ratings
Reply
Davefbryant
Beginner
272 Views
Message 8 of 11

Re: Hub 5 2.4/5 GHz

I tried that, all devices lost connection, even my TV connected via cat lead. Had to switch router off and then restart to regain Internet.
0 Ratings
Reply
250 Views
Message 9 of 11

Re: Hub 5 2.4/5 GHz


@Davefbryantwrote:
I tried that, all devices lost connection, even my TV connected via cat lead. Had to switch router off and then restart to regain Internet.

Hi @Davefbryant

Just a thought, you are connected to the SH2 by Ethernet while you switch off the 5 GHz band. Note this will also cut the communications with any Discs as a temporary measure.

0 Ratings
Reply
Davefbryant
Beginner
202 Views
Message 10 of 11

Re: Hub 5 2.4/5 GHz

No by WiFi. Will being connected by cable stop both channels being switched off.
Dave
0 Ratings
Reply