Hub / Router hardware update

[Harpo_72]

I have had several package updates since moving to BT in 2015 but none of those updates included a hub / router update. So I am currently 5-6yrs behind the current offering and it’s starting to show in the performance. Can I request a new router update for my Halo 1 package or should I leave when my current package finishes in Feb 2021? 

[V_Meldrew]

What hub do you have?

As far as I know, there is no way to force a software update but you could try a factory reset if it's not performing well

[Keith_Beddoe]

@Harpo_72 

Which BT Home hub do you have at the moment?

[Harpo_72]

I think it’s a home hub 4

[Keith_Beddoe]

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@Harpo_72 wrote:
I think it’s a home hub 4

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So you must have a standard ADSL connection and not a superfast one, unless of course you are on superfast, and also have a white Openreach modem.

The Home Hub 4 is the latest home hub for an ADSL connection.

[Harpo_72]

How do I confirm that ? 

[Keith_Beddoe]

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@Harpo_72 wrote:

How do I confirm that ? 

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What speed are you supposed to get?

[Harpo_72]

63mb>

[Keith_Beddoe]

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@Harpo_72 wrote:

63mb>

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Then if you have a home hub 4, you must also have a white Openreach modem connected as shown below, as the home hub 4 needs a modem on a VDSL connection. Is that correct?

[Harpo_72]

Yes it’s a black box which I thought was the TV stuff