cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Newbie
263 Views
Message 1 of 15

Hub / Router hardware update

I have had several package updates since moving to BT in 2015 but none of those updates included a hub / router update. So I am currently 5-6yrs behind the current offering and it’s starting to show in the performance. Can I request a new router update for my Halo 1 package or should I leave when my current package finishes in Feb 2021? 

0 Ratings
Reply
14 REPLIES 14
258 Views
Message 2 of 15

Re: Hub / Router hardware update

What hub do you have?

As far as I know, there is no way to force a software update but you could try a factory reset if it's not performing well

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
253 Views
Message 3 of 15

Re: Hub / Router hardware update

@Harpo_72 

Which BT Home hub do you have at the moment?

0 Ratings
Reply
Newbie
222 Views
Message 4 of 15

Re: Hub / Router hardware update

I think it’s a home hub 4
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
207 Views
Message 5 of 15

Re: Hub / Router hardware update


@Harpo_72 wrote:
I think it’s a home hub 4

So you must have a standard ADSL connection and not a superfast one, unless of course you are on superfast, and also have a white Openreach modem.

The Home Hub 4 is the latest home hub for an ADSL connection.

0 Ratings
Reply
Newbie
185 Views
Message 6 of 15

Re: Hub / Router hardware update

How do I confirm that ? 

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
181 Views
Message 7 of 15

Re: Hub / Router hardware update


@Harpo_72 wrote:

How do I confirm that ? 


What speed are you supposed to get?

0 Ratings
Reply
Newbie
168 Views
Message 8 of 15

Re: Hub / Router hardware update

63mb>

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
164 Views
Message 9 of 15

Re: Hub / Router hardware update


@Harpo_72 wrote:

63mb>


Then if you have a home hub 4, you must also have a white Openreach modem connected as shown below, as the home hub 4 needs a modem on a VDSL connection. Is that correct?

infinity.jpg

0 Ratings
Reply
Newbie
145 Views
Message 10 of 15

Re: Hub / Router hardware update

Yes it’s a black box which I thought was the TV stuff

0 Ratings
Reply