cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
BSponka
Newbie
411 Views
Message 1 of 8

Hub drops internet connection when uploading

Go to solution

Hi all,

My BTHub is droping conection if I use OneDrive Sync client. Please can you update firmware on my BT HUB?

 

Thank you

0 Ratings
Reply
7 REPLIES 7
Distinguished Sage
Distinguished Sage
404 Views
Message 2 of 8

Re: Hub drops internet connection when uploading

Go to solution

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

0 Ratings
Reply
Moderator
Moderator
397 Views
Message 3 of 8

Re: Hub drops internet connection when uploading

Go to solution

@BSponka Welcome to the community, I'll send you a private message in a few moments with details on how you can contact the moderation team, we'll ask the Hub team to look at this for you.

0 Ratings
Reply
BSponka
Newbie
390 Views
Message 4 of 8

Re: Hub drops internet connection when uploading

Go to solution

Thank you.

0 Ratings
Reply
Moderator
Moderator
359 Views
Message 5 of 8

Re: Hub drops internet connection when uploading

Go to solution

@BSponka thanks for speaking with me this afternoon. I've sent a request to the hub team to get a fix applied to your Hub to prevent this from happening but it will likely be next week before they do this. As soon as I get any updates back from the Hub team I'll post back here. 

0 Ratings
Reply
Moderator
Moderator
314 Views
Message 6 of 8

Re: Hub drops internet connection when uploading

Go to solution

Hi @BSponka I'm sorry about the delay replying. The Hub team have asked if you can try a test upload to see if the connection drops out and post back here to let us know if this has reproduced the issue?

0 Ratings
Reply
BSponka
Newbie
263 Views
Message 7 of 8

Re: Hub drops internet connection when uploading

Go to solution

Hi all,

I can confirm that after BT carried out a firmware update on my router issues has been resolved!!!
When uploading/synchronizing large files - connection is now stable.

Thank you for your support.

0 Ratings
Reply
Moderator
Moderator
258 Views
Message 8 of 8

Re: Hub drops internet connection when uploading

Go to solution

Hi @BSponka Thanks for checking that and posting back and I'll let @NeilO know the problem is resolved.

Cheers
John

0 Ratings
Reply