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BSponka
Newbie
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Message 1 of 8

Hub drops internet connection when uploading

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Hi all,

My BTHub is droping conection if I use OneDrive Sync client. Please can you update firmware on my BT HUB?

 

Thank you

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7 REPLIES
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Hub drops internet connection when uploading

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 8

Re: Hub drops internet connection when uploading

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@BSponka Welcome to the community, I'll send you a private message in a few moments with details on how you can contact the moderation team, we'll ask the Hub team to look at this for you.

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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BSponka
Newbie
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Message 4 of 8

Re: Hub drops internet connection when uploading

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Thank you.

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Moderator
Moderator
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Message 5 of 8

Re: Hub drops internet connection when uploading

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@BSponka thanks for speaking with me this afternoon. I've sent a request to the hub team to get a fix applied to your Hub to prevent this from happening but it will likely be next week before they do this. As soon as I get any updates back from the Hub team I'll post back here. 

Community ModeratorNeilO
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Moderator
Moderator
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Message 6 of 8

Re: Hub drops internet connection when uploading

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Hi @BSponka I'm sorry about the delay replying. The Hub team have asked if you can try a test upload to see if the connection drops out and post back here to let us know if this has reproduced the issue?

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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BSponka
Newbie
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Message 7 of 8

Re: Hub drops internet connection when uploading

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Hi all,

I can confirm that after BT carried out a firmware update on my router issues has been resolved!!!
When uploading/synchronizing large files - connection is now stable.

Thank you for your support.

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Moderator
Moderator
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Message 8 of 8

Re: Hub drops internet connection when uploading

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Hi @BSponka Thanks for checking that and posting back and I'll let @NeilO know the problem is resolved.

Cheers
John

Community ModeratorJohnC
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