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SteveSykes
Beginner
757 Views
Message 11 of 24

Re: Hub drops internet connection when uploading

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I am happy to report that the new firmware update to the BT hub has fixed this problem.

Thank you for your support 🙂

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NeilO
Moderator
Moderator
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Message 12 of 24

Re: Hub drops internet connection when uploading

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@SteveSykes Brilliant, I'm glad thats sorted Smiley Very Happy

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moscab
Aspiring Contributor
518 Views
Message 13 of 24

Re: Hub drops internet connection when uploading

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Hi,

 

I am facing the exact same issue when I upload sized files through OneDrive the Wifi connection drops in a loop basis until I pause the synchronization.
Could you please fix this for me?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
516 Views
Message 14 of 24

Re: Hub drops internet connection when uploading

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Welcome to this user forum. @moscab 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

MJP
Aspiring Contributor
510 Views
Message 15 of 24

Re: Hub drops internet connection when uploading

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Seems silly to me we have to go through this route to get s fix . Why don’t they just update firmware to everyone’s hub ?
moscab
Aspiring Contributor
506 Views
Message 16 of 24

Re: Hub drops internet connection when uploading

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you right this would have been much easier
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JohnC2
Moderator
Moderator
496 Views
Message 17 of 24

Re: Hub drops internet connection when uploading

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Hi @moscab  welcome to the forum and sorry that your connection drops when you are uploading. I've sent you a Private message explaining how you can contact the forum moderation team. 
Check here: https://community.bt.com/t5/notes/privatenotespage

Cheers
John

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JohnC2
Moderator
Moderator
470 Views
Message 18 of 24

Re: Hub drops internet connection when uploading

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Hi @moscab  Thanks for getting back to my PM. I have raised this with the hub team and will update you as soon as I hear back.

Cheers
John

moscab
Aspiring Contributor
459 Views
Message 19 of 24

Re: Hub drops internet connection when uploading

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It appears the complaint raised has been closed without having resolved anything, what is going on BT?

Yesterday afternoon was the hell with constants wifi drops.
I feel I want to claim the speed garantee compensation!

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JohnC2
Moderator
Moderator
445 Views
Message 20 of 24

Re: Hub drops internet connection when uploading

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Hi @moscab  Don't worry the complaint that was closed was the one I opened on your original contact (your old account). I closed this and opened the complaint on the correct account when you replied back to me via PM.

The hub team have completed the changes to your settings and have asked if you now test and see if you are still getting a problem when uploading. Please can you test and let me know how you get on.

Cheers
John

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