I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
@BSponka thanks for speaking with me this afternoon. I've sent a request to the hub team to get a fix applied to your Hub to prevent this from happening but it will likely be next week before they do this. As soon as I get any updates back from the Hub team I'll post back here.
Hi @BSponka I'm sorry about the delay replying. The Hub team have asked if you can try a test upload to see if the connection drops out and post back here to let us know if this has reproduced the issue?
I can confirm that after BT carried out a firmware update on my router issues has been resolved!!!
When uploading/synchronizing large files - connection is now stable.
Thank you for your support.