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willhowe
Beginner
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Message 1 of 14

In Smart Hub 2 Manager the 'remove' button beside devices in My Network isn't working?

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In Smart Hub 2 Manager the 'remove' button beside devices in My Network isn't working? I've tried Safari, Chrome, Firefox - I'm logged in as an administrator to 'make changes'. It just highlights with a blank click and no change.Screenshot 2021-02-03 at 09.12.34.png

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13 REPLIES 13
licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 14

Re: In Smart Hub 2 Manager the 'remove' button beside devices in My Network isn't working?

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You can't 'remove' active (green) devices. All the remove function does is clean up the network map of devices no longer connected (grey).

willhowe
Beginner
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Message 3 of 14

Re: In Smart Hub 2 Manager the 'remove' button beside devices in My Network isn't working?

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Ah, a little bit annoying as I'm trying to clean up duplicate IP's of active devices. I'll try a workaround thanks.

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Davidchelmsford
Aspiring Contributor
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Message 4 of 14

Re: In Smart Hub 2 Manager the 'remove' button beside devices in My Network isn't working?

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Did you manage to solve this?

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licquorice
Distinguished Sage
Distinguished Sage
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Message 5 of 14

Re: In Smart Hub 2 Manager the 'remove' button beside devices in My Network isn't working?

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Solve what?

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willhowe
Beginner
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Message 6 of 14

Re: In Smart Hub 2 Manager the 'remove' button beside devices in My Network isn't working?

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In the sense it's just a limitation of the Smart Hub 2 Manager; You can only 'remove' inactive devices not 'active' ones

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Davidchelmsford
Aspiring Contributor
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Message 7 of 14

Re: In Smart Hub 2 Manager the 'remove' button beside devices in My Network isn't working?

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well I have a supposed active one but it is nothing I know about.  By the time shown on last usage I think it is the second disc locked on 2.4GHz but it is actually active on 2.4GHz.  I am trying to disconenct whatever it is on the 5.4 GHz.  Any ideas

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Davidchelmsford
Aspiring Contributor
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Message 8 of 14

Re: In Smart Hub 2 Manager the 'remove' button beside devices in My Network isn't working?

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sorry that doesn't make sense.   Should be :

well I have a supposed active one but it is nothing I know about.  By the time shown on last usage I think it is the second disc locked on 5GHz but it is actually active on 2.4GHz.  I am trying to disconnect whatever it is on the 5GHz.  Any ideas

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licquorice
Distinguished Sage
Distinguished Sage
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Message 9 of 14

Re: In Smart Hub 2 Manager the 'remove' button beside devices in My Network isn't working?

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Its just a list of connected/previously connected devices, you can't disconnect anything from there. All the 'Remove' button does is remove  stale entries from the list.

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Davidchelmsford
Aspiring Contributor
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Message 10 of 14

Re: In Smart Hub 2 Manager the 'remove' button beside devices in My Network isn't working?

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But it is shown as "green" and not "grey"

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