**LATEST** Virgin Smart Hub 3 with Premium Whole Home Wi-Fi Issues
We are aware of an issue that some customers are currently having with their BT Premium Whole Home Wi-Fi system intermittently causing a disconnection of internet when paired with some Virgin Hub routers.
We would like you to know that this issue is being treated as top priority and that we are working hard to identify the root cause and release a solution to you.
Whilst we currently do not have a fixed date to share with you we intend to announce its availability on this BT Forum.
As with all the updates for BT Whole Home Wi-Fi products an Early Adopter programme is available, which will give you early access to new releases before general availability. Early Adopter announcements are made on the BT Community along with instructions on how to register and opt in.
Although a change in SGAB204002 was added to move the discs to bridge mode architecture, which has been found to stop the issue occurring or reduce the rate of occurrence in most instances, some customers may still have issues with this latest version. Currently the only known workaround for this issue involves putting the Virgin Hub 3.0 into modem mode and using a different router between the primary disc and Virgin Hub.
Putting Virgin Hub into modem mode and using a new router