Landline Answer Machine not working

[petejan1]

Hi I've recently upgraded my landline phone to the BT Premium. On trying to set up the answer machine it doesn't work. Handset 1 tells me it's not available, handset 2 on trying that one says it's on another handset

I've got the answer call on my contract. Any pointers 

[Manatarms84 · Accepted solution]

If its the answering machine that is built into the handsets I would search the the model number online and find the user guide or ring the product helpline - the number for which is normally on the base of the handset or cradle.

If its the 1571 you are having issues with I would contact BT directly who will be able to fix it:

Fix landline | BT Help

This also has a service checker on to see if there are any area issues although unlikely for the voicemail specifically 

[thecatcher]

If you're on Digital Vloice your phones answer machine won't work but answers can be recovered from DV (it says here :-))

[TimCurtis]

@thecatcher 

You set DV's voicemail to answer after max number of rings and your answer phone to answer at less than that.