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Laptop doesn't talk to my Complete Wifi Discs

Hi there

My Lenovo Windows 10 laptop connects just fine to the main BT router in my office. But when I take it to another room, served by one of our three Complete Wifi Discs, it refuses to connect. 

In more detail, it appears to refuse to generate an IP address automatically. The only way to connect it via the discs is to manually enter an IP address. But this is an inelegant solution because it only works temporarily.

Can anybody help me with this please? Thanks! 

Richard

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Message 2 of 3

Re: Laptop doesn't talk to my Complete Wifi Discs

Hi MurrayB

Thank you for replying. The main router in the office (Smart Hub 2) is connected to the telephone socket, but all three WHW discs are already set up and operating wirelessly. Does that help shed any light on it?

Richard

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Re: Laptop doesn't talk to my Complete Wifi Discs

Hi @richardadamclarke,

Thank you for posting back. If you send me in your details, I'll be able to get my colleagues in the device team to investigate.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

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