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bueller
Aspiring Contributor
372 Views
Message 1 of 4

Lenovo Laptop will not connect to BT whole home

Hi
We’ve had bt whole home for a few days,it’s working well, every device we have connects fine to the Wi-fi apart from one - a Lenovo laptop - anyone know if this is a known issue please? Hopefully there is a fix .
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3 REPLIES 3
dgw1
Aspiring Expert
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Message 2 of 4

Re: Lenovo Laptop will not connect to BT whole home

Try configuring your WLAN card to use wireless mode b/g only.

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bueller
Aspiring Contributor
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Message 3 of 4

Re: Lenovo Laptop will not connect to BT whole home

We are having the same problem - do we change the WLAN card on the laptop or on the router? Many thanks 

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BT Devices Expert
BT Devices Expert
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Message 4 of 4

Re: Lenovo Laptop will not connect to BT whole home

@bueller

 

Have you updated to the latest firmware (v1.02.03build03)?

 

We found an issue with Intel Centrino chipsets caused by an Intel driver update. There is a fix in the latest WHW firmware.

Community ModeratorDanO
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