My Hub is refusing to port forward for IPSEC NAT, IKE and ESP so BT sent a replacement.
There is something badly wrong with the replacement - bringing up the hub manager told me that there was no point in proceeding.
So I get on the phone to BT who as usual treat me like a complete idiot. I explain the problem in simple terms, nothing is working in the hub manager, none of the links work and the page hasn't even rendered properly.
I get asked if the hub is connected to the phone line - I reply no, I want to configure it before I connect it.
BT response, you cannot use the hub manager until you connect to the phone line.
I tell her that in 30 or so years of configuring networking equipment I have never come across a unit that cannot be configured offline. I'm told sorry that's how it works, if you don't connect it we can't help you.
have you tried a factory reset by pressing recessed button on back and holding for 20/30 secs until lights flash?
Like you I prefer to set my hub preferences before I connect it to the internet - makes life easier
then phone 150 and get replacement
That is exactly what I was trying to do. I'm giving up on this and buying a proper router.
Make sure you buy the correct device, as many people make the mistake of simply buying a router, when they need a modem/router combination.