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Message 1 of 7

Lightning strike kills router

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Hi, We have just had a lightning strike and my router has totally died.  No lights, nothing.  Tried resetting but nothing.  Do I need a new router?  My landlines is working fine.

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Keith_Beddoe
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Message 2 of 7

Re: Lightning strike kills router

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@davidandrewwalter 

Welcome to this user forum.

Which BT Home hub do you have, as some are more susceptible to damage?

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Jeremy69a
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Message 3 of 7

Re: Lightning strike kills router

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That happened to us and yes a new router was needed.

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Message 4 of 7

Re: Lightning strike kills router

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Thanks

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Message 5 of 7

Re: Lightning strike kills router

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Hi, I have the Smart Hub 2 which has effectively blown and should get the replacement Smart Hub 2 tomorrow.  I will need to link it to my Whole Home Wi-Fi mesh (Dual-band AC2600).

I know I need to connect my new router to a disc via an ethernet cable but can anyone point me in the direction of a step by step guide to setting up the new router with the Whole Home Wi-Fi mesh system?

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Keith_Beddoe
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Message 6 of 7

Re: Lightning strike kills router

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@davidandrewwalter 

There should be no difference, as the Whole Home system (white disks)  runs independently of the router. 

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Message 7 of 7

Re: Lightning strike kills router

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Thanks Keith. If I run into any problems I will come back.
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