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greatdane
Beginner
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Message 1 of 7

Manage band with on BT Whole home disks

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My router (Huawei B525) is a dual band 2.4GHz and 5.0GHz router.
When finally successfully connecting all four BT Whole Home wifi disks these only supports the 5GHz band.
My problem is, I have several 2.4GHZ devices which I would like connect to the “last link in the Daisy chain” and that is not possible, as the devices don’t support the 5GHZ band.
Is here a way to change the band on the disk at the end of the Daisy chain to 2,4GHz?
Grateful if anyone have a solution to this problem.

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Moderator
Moderator
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Message 2 of 7

Re: Manage band with on BT Whole home disks

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@greatdane the BT whole home wifi discs use AC2600 Dual-Band wireless technology and transmits both the 5Ghz and 2.4Ghz wireless bands. It's also recommended that you turn off the wireless signal on your router as this may be causing problems.

If you're having difficulty connecting to only the 2.4Ghz band have you tried resetting the discs and following the self help in the app? 

If you need further help after trying this I'd recommend you get in touch with the helpdesk on 0808 100 6116 

Monday to Friday 9.00am to 5.30pm

Saturday 9.00am to 2.00pm

or email btconnectedhome@bt.com

Community ModeratorNeilO
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Message 3 of 7

Re: Manage band with on BT Whole home disks

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Hi @greatdane,

Did you manage to get the support you needed through the helpdesk?

Thanks

DanielS

Community ModeratorDannyS
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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greatdane
Beginner
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Message 4 of 7

Re: Manage band with on BT Whole home disks

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Yes, Thank you.

I still have problems connecting 2.4GHz devices though, but it must be the device manufacturers at fault then.

Life is sent here to test us.....

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BT Devices Expert
BT Devices Expert
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Message 5 of 7

Re: Manage band with on BT Whole home disks

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@greatdanewrote:

Yes, Thank you.

I still have problems connecting 2.4GHz devices though, but it must be the device manufacturers at fault then.

Life is sent here to test us.....


Hi @greatdane , have a look at this thread (scroll up and down; it's quite long!). I think it covers the same issue you're having with connecting devices unable to see the 2.4GHz band when it's definitely there.

Hope this helps.

Community ModeratorBrunoN
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I am a BT Employee and an expert on BT Devices queries. I am here volunteering my own time to give advice, and help where I can with BT device queries. Go here for more info.
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Message 6 of 7

Re: Manage band with on BT Whole home disks

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greatdane
Beginner
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Message 7 of 7

Re: Manage band width on BT Whole home disks

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Thank you very much for your persistant help. Much appreciated.

I have now managed to connect all three 2.4GHz devices. Please don't ask me how, but it is definetely down to the links gived by you members in this thread.

Many thanks

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