I am attempting to install my new BT discs to improve my NowTV WiFi around the house.
So far I have followed the instructions numerous times. It’s plugged in directly into my router and on at the wall. I have tried rebooting both the nowtv router and the BT disc but to no avail.
It goes purple, then flashes blue slowly for a few minutes and finally turns solid red.
I have tried moving it around to check it wasn’t where it was positioned but it doesn’t seem to make a difference. I cannot get it to connect to my Wi-Fi it seems
Any help would be gratefully received!
Hi @livgrace96, welcome to the community and thanks for posting. I'm sorry to see you're having problems installing your discs, what version of discs do you have and are you using the app to help with the installation?
I am using the BT Whole Home Wifi, 3 discs in White. I am using the app to set up yes! Not getting very far though
Hi @livgrace96, Thanks for getting back to me. Can you try these steps?
If this doesn't work I'd recommend giving the Whole Home wifi helpdesk a call.
By phone: 0808 100 6116
Monday to Friday 9.00am to 5.30pm
Saturday 9.00am to 2.00pm
By email: email@example.com