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blackie944
Beginner
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Message 1 of 2

Mini Wi-Fi Hotspot 500 problem

I can connect to the HotSpot SSID via Wi-Fi but the Ethernet connection shows as the BT Hub SSID and says "No Internet". Any suggestions please.

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JohnC2
Moderator
Moderator
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Message 2 of 2

Re: Mini Wi-Fi Hotspot 500 problem

Hi @blackie944 Sorry you are having a problem with the connection on the Hotspot 500.

 

Please check out the FAQ's for the Hotspot 500 and I hope this helps you fix this. 

 

If not and you still are having this fault then 

If your product is within warranty:

By phone: 0808 100 6116

Monday to Friday 9.00am to 5.30pm and Saturday 9.00am to 2.00pm

By email: btconnectedhome@bt.com

If your product is out of warranty, please call the Technical Help and Support Desk on 0808 100 6116

 

Cheers

John

 

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