cancel
Showing results for 
Search instead for 
Did you mean: 
1,356 Views
Message 1 of 4

Mini connectors Not connecting

Help!!! For the past 7 weeks my mini Connectors have been working brilliantly. Now now blue light appears on the data button on either of the mini connectors and I now can't get internet to my tv!! I've tried everything I know off.....
0 Ratings
Reply
3 REPLIES 3
Zombie
Expert
1,334 Views
Message 2 of 4

Re: Mini connectors Not connecting

Hi @Groovychick20uk you mention the data light is blue, is the ethernet light blue also? When power, data and ethernet is connected correctly you should see 3 blue lights. It could just be that they need to be paired together again.

 

Studio_20170917_023117.png If you have got rid of the instructions you can always download the user guide from here. 

 

https://www.shop.bt.com/products/bt-mini-connector-kit-087372-CMS2.html

 

I hope that helps you out, if you are still struggling post back. 

0 Ratings
Reply
Highlighted
1,292 Views
Message 3 of 4

Re: Mini connectors Not connecting

Hi, I've reset the connectors but still no blue data light on them..... not sure what else to try
0 Ratings
Reply
Zombie
Expert
1,257 Views
Message 4 of 4

Re: Mini connectors Not connecting

Hi @Groovychick20uk sorry for the late reply I totally forgot. So re pairing did not help?  It seems strange that they would of broke after only 7 weeks. I would call bt on the number in the user guide they will be under warranty so getting them replaced should not be a problem. 

0 Ratings
Reply