My Bt tv box turns on in maintenance mode and has to have a software reset to work.

[Skv]

My Bt box keeps turning its self on in maintenance mode and asks for a software reset. I’m getting a bit fed up with this now, as sometimes it’s every day. I did a full factory reset last time and lost all of my recordings, which lasted a week, now I’m back to software resets. Is there any cure for this?  It’s a Bt 4k uhd box that was supplied new last year after our old box died.

[zulu17]

If you are still experiencing the problems after performing the full factory reset then you need to report the problem to BT and the likely outcome is a replacement loan box assuming you are still in a EE TV contract with BT.

[Skv]

Hi, thanks for your reply. Yes we’re still in contact so I’ll ring them.