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Community Manager
Community Manager
1,089 Views
Message 1 of 9

New App for Whole Home Wi-Fi today, 1st July

Hi everybody,

It’s almost that time again where we’re planning to release a new App for your Whole Home Wi-Fi network.

What’s new?  We’ve completely rebuilt the BT Whole Home Wi-Fi app from the ground up to give you an even better experience, with a refreshed look and several enhancements to help you make the most out of your network.

We’re making the new App available to early adopters first, prior to the full public release. The new App has already been trialled and tested, but we also wanted to give anyone interested the option to join an early adopter phase and try it prior to the full launch.  

There are some known issues below that will be resolved in the next update:

  • A few cosmetic issues
  • Network map was drawn incorrectly when multiple discs connected by Ethernet.

 

If you'd like to take part in the Beta programme:

Cheers

Sean

Community ManagerSeanD
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8 REPLIES 8
bzd
Beginner
832 Views
Message 2 of 9

Re: New App for Whole Home Wi-Fi today, 1st July

Thanks for the heads up.

Turning off auto updates in Play Store now.

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TechnoTone
Newbie
567 Views
Message 3 of 9

Re: New App for Whole Home Wi-Fi today, 1st July

Does this new app actually allow be to rename devices, manage device groups, etc.? All the things it was supposed to do but that would never actually work properly.

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mjm2705
Beginner
375 Views
Message 4 of 9

Re: New App for Whole Home Wi-Fi today, 1st July

My app updated on Android over the weekend and now I can't get past the error "Failed to get pause status - Error code HOME-004"

Network appears stable but I can't administer anything via the app on phone or tablet!

 

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BT Devices Expert
BT Devices Expert
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Message 5 of 9

Re: New App for Whole Home Wi-Fi today, 1st July


@mjm2705wrote:

My app updated on Android over the weekend and now I can't get past the error "Failed to get pause status - Error code HOME-004"

Network appears stable but I can't administer anything via the app on phone or tablet!

 


Hi, please try deleting the app and reinstalling it to see if this clears the issue. 

Device expertMarkI
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mjm2705
Beginner
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Message 6 of 9

Re: New App for Whole Home Wi-Fi today, 1st July

No ... deleting and reinstalling didn't work.

I did this on both devices I had the app installed.

Also restarted all three discs on network in turn, still same error and I can't access any settings etc.

 

I have my son's devices in a group with timed access that I need to edit and can't now ... system therefore not fit for purpose!

Guest network also now not behaving properly!

 

Can you advise of anything else to try or commit to a fix soon before I need to seriously consider replacing the whole network.

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mjm2705
Beginner
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Message 7 of 9

Re: New App for Whole Home Wi-Fi today, 1st July

Error summary:

- on the 'Home' tab I get error code 'HOME-004'

- on the 'Guest' tab I get error code 'GUESTWIFI-010'

- on the 'Devices' tab I get error code 'Device-006'

 

Nice update ... I now have 3 potential paper weights 😞

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Moderator
Moderator
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Message 8 of 9

Re: New App for Whole Home Wi-Fi today, 1st July

Hi @mjm2705  sorry that didn't work for you. You would be best to contact the Whole Home Wifi product help team and they will be able to help you further. You will find their phone and email contact details on the link above.

cheers
John

Community ModeratorJohnC
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Moderator
Moderator
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Message 9 of 9

Re: New App for Whole Home Wi-Fi today, 1st July

Hi @mjm2705  did you get in touch with the Whole Home Wifi team? If so have you had any progress with this issue?

cheers
John

Community ModeratorJohnC
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