That doesn't sound right - please contact email@example.com and we will collect some more details to find out what's happening.
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I have similar issues (see above) and have always planned to call the helpline but have never been at home and available during their operating hours.
I just tried to email a summary of the issues and got the following bounce notification!
|The response from the remote server was:|
550 5.5.0 550 5.7.1 Requested action not taken: message refused