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BT Devices Expert
BT Devices Expert
146 Views
Message 11 of 14

Re: New App for Whole Home Wi-Fi today, 1st July

Hi @HelenB 

That doesn't sound right - please contact btconnectedhome@bt.com and we will collect some more details to find out what's happening.

Dan-O

Device expertDanO
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HelenB
Newbie
136 Views
Message 12 of 14

Re: New App for Whole Home Wi-Fi today, 1st July

Thanks Dan, I'll do that

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mjm2705
Beginner
124 Views
Message 13 of 14

Re: New App for Whole Home Wi-Fi today, 1st July

I have similar issues (see above) and have always planned to call the helpline but have never been at home and available during their operating hours.

I just tried to email a summary of the issues and got the following bounce notification!

 
Message not delivered
There was a problem delivering your message to btconnectedhome@bt.com. See the technical details below.
The response from the remote server was:

550 5.5.0 550 5.7.1 Requested action not taken: message refused

 

Seriously?

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jrhop
Contributor
85 Views
Message 14 of 14

Re: New App for Whole Home Wi-Fi today, 1st July

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