cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
RobbieMac
Moderator
Moderator
3,509 Views
Message 1 of 48

New Premium Whole Home Wi-Fi Firmware released 20th April 2020 version SGAB203010

WHWW1.jpg

 

Hi Everyone,

Maintenance Release FR2 will be made available on the firmware server on Monday 20th April 2020 for Premium Whole Home Wi-Fi – version number SGAB203010.

Changes since SGAB202226 (FR1):

  • Fixed an intermittent issue causing individual discs to lose connectivity and require reboot
  • Fixed a Sky Q Hub compatibility issue
  • Various network stability improvements
  • Added additional network health monitoring
  • Minor web interface bug fixes

Note: This firmware does not fix a known issue causing the primary disc to intermittently become stuck in a red LED state (can be seen when connected to Virgin Hub 3). Keep an eye on the forums for an update about a follow-up firmware update in the coming weeks.

Standard upgrade advice:

  • After the update, we recommend you leave your discs for a few hours to allow them to settle into their configuration
  • During this time your Wi-Fi connection will be working fine, but you may see lights turning orange and blue and short drops in connection. If this happens we recommend not moving your discs or adjusting any settings
  • When your network has settled, you may also notice that the disc layout displayed on the App is different or that your devices connect to a different disc – this is completely normal
  • If you have good internet connection on all your devices, your Premium Whole Home Wi-Fi is working properly so there should be no need to tamper with its layout or network configuration

If the new firmware is not working as you’d like, try powering off/on all the discs at the socket and allow them to reconnect and settle. If you still need help afterward, come back to us, here on Community, or contact the helpdesk on 0808 100 6116 or email btconnectedhome@bt.com so that we understand your issue and help fix it.

Cheers,

Robbie

Tags (2)
47 REPLIES 47
Sircoynie
Aspiring Expert
3,485 Views
Message 2 of 48

Re: New Premium Whole Home Wi-Fi Firmware released 20th April 2020 version SGAB203010

Hopefully this will fix my issues! Thanks.

One quick question, specific device steering enable/disable - this option is still not selectable in the web interface, is this a bug?
0 Ratings
Reply
Dan-O
BT Devices Expert
BT Devices Expert
3,478 Views
Message 3 of 48

Re: New Premium Whole Home Wi-Fi Firmware released 20th April 2020 version SGAB203010

Hi @Sircoynie 

Thanks for your updated feedback - yes the ability to enable/disable steering for specific devices will be available in a future release, which is why you can't change the setting in the web interface right now.

Dan

0 Ratings
Reply
Sircoynie
Aspiring Expert
3,440 Views
Message 4 of 48

Re: New Premium Whole Home Wi-Fi Firmware released 20th April 2020 version SGAB203010

Ah ok, cool. That would be a great feature (QOS would also be amazing?).

So far I haven't had a disc disconnect today so here's hoping the issue is fixed!
Dan-O
BT Devices Expert
BT Devices Expert
3,428 Views
Message 5 of 48

Re: New Premium Whole Home Wi-Fi Firmware released 20th April 2020 version SGAB203010

Hi @Sircoynie 

We've got a great roadmap of new features for this product as it's the Premium offering in the range. Unfortunately we can't provide any details right now but there are lots of enhancements planned that will give you even more control over your network.

We've been completely focused on making sure each and every customer has the best experience with the product firstly and today's update is part of that effort. Keep an eye out for details of a further update in the next few weeks.

Thanks,

Dan-O

oakserver
Aspiring Expert
3,422 Views
Message 6 of 48

Re: New Premium Whole Home Wi-Fi Firmware released 20th April 2020 version SGAB203010

It sound like a positive roadmap for this product is in place which is good news.

With this update, does the topology still require the second and additional discs to be downstream of the first when connected with ethernet backhaul?

JamesBand
Aspiring Contributor
3,395 Views
Message 7 of 48

Re: New Premium Whole Home Wi-Fi Firmware released 20th April 2020 version SGAB203010

1. How would the BT Premium Home Wifi Mesh system fare to broadcast the BT Ultrafast Fibre 900 product throughout the home?

2. For a large property, would one require 6 discs?

3. Is this infamous issue of discs needing to be reset now resolved?

4. What would be the maximum Wifi speed possible that the discs send out according to the specs for Clients?

5. On a separate note, can a wired backhaul be used?
0 Ratings
Reply
Lollingsgrad
Beginner
3,387 Views
Message 8 of 48

Re: New Premium Whole Home Wi-Fi Firmware released 20th April 2020 version SGAB203010

Great news, really appreciate the regular updates; these discs are great when they work but the reliability isn't there yet. They'll be great when get there.

You have a major issue with how you're rolling out essential firmware updates though. They appear as a pop up that cannot be skipped or delayed in any way. This is a problem because at the time I was restarting the network and one of the discs couldn't reconnect. I was being told not to start the update until the lights showed blue or orange but all my access to the app had been suspended so the disc was irrevocably stuck on flashing blue even after restarting it. I couldn't risk bricking the disc so I eventually decided to turn it off for the duration of the update. I just had to hope that after the rest of the network was running, I could turn it back on and it would connect and get updated, which thankfully it did.

In short, please do not roll out updates in a way that prevents the user from using the app until they complete the update. There may be a valid reason that they need to defer it, such as getting their discs  connected in good working order first.

0 Ratings
Reply
nchaundy
Aspiring Contributor
3,360 Views
Message 9 of 48

Re: New Premium Whole Home Wi-Fi Firmware released 20th April 2020 version SGAB203010

Hi, I have updated tonight (with all discs on blue) but now can’t get one disc to connect.. 

I assume I need to do a factory reset and start again?

0 Ratings
Reply
Sircoynie
Aspiring Expert
3,329 Views
Message 10 of 48

Re: New Premium Whole Home Wi-Fi Firmware released 20th April 2020 version SGAB203010

I don’t believe this is mentioned in the change log? Would be great to have it work like the old system though.

I can try the is later and let you know if we don’t get any response.
0 Ratings
Reply